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Personal Banking > Intermediary Service > Agency Sales
Agency-Sales

Definition:
Hua Xia Bank is entrusted by the insurance company and acts as agent for insurance services. Hua Xia’s agency insurance services include sales of insurance products, collection of premium and payment for insurance claims.

Features: Easy procedure, professional service, safe and prompt service.
1. Easy procedure: Services are available at all Hua Xia Bank outlets. 
2. Professional service: Advices and information from Hua Xia professionals of high caliber, and financial planning services including insurance for investors who wish to accumulate wealth. 
3. Safe and prompt service: Hua Xia Bank's system automatically deducts premium from customer accounts and distributes claim payments, safe, reliable, and fast.

Applicable Clients:
Customers intending to purchase the foregoing insurances

Price:
No fee is collected from the applicants. Premium, compensation or surrender amount are determined by the insurance company as per particular products.

Service Channels:
Hua Xia Bank outlets authorized by the Head Office for such services.

Service Flows:
I. Buy insurance product.
1. The customer presents valid ID card, fills in and signs the insurance policy. The customer pays the relevant premium according to the intended insurance product and signs with Hua Xia Bank for automatic account transfer and deduction agreement. 
2. In case the customer needs to reduce policy coverage or cancels the policy, the customer shall present the personal ID and the official policy and fill out an application form according to the insurance policy. Hua Xia Bank will pass the application form to the insurance company and transfer the premium from the insurance company's account to the applicant's account according to the payment instruction ordered by the insurance company.
3. Upon insurance claim or payment of claim, in case the insurance company has signed automatic account transfer agreement with Hua Xia Bank, Hua Xia Bank will automatically transfer the fund into the beneficiary accounts according to the insurance company's payment list. In case the parties have not signed automatic deduction and transfer agreement, as per the instruction of the insurance company, Hua Xia Bank pays from the insurance company's account to the beneficiary.
II. Premium Payment
1. The customer pays the premium with cash or through Hua Xia Card and receives the payment receipt. Alternatively, the customer may sign an auto-pay agreement with Hua Xia Bank and deposit the corresponding fund into the designated account ready for deduction and transfers.
2. Hua Xia Bank collects premium from the applicant according to the policy and issues receipt to the customer.
3. For regular premium payment made through deduction and account transfer at Hua Xia Bank, the applicant needs to sign with Hua Xia Bank the auto-pay agreement. Upon receipt of deduction instruction from the insurance company on regular basis, Hua Xia Bank deducts the amount from the customer's designated account. The insurance company mails the receipt directly to the applicant.
III. Collection of Claim Payment
1. The customer may collect claim payment and surrender value at any local Hua Xia Bank outlet upon presentation of the valid ID card and Collection of Claim Payment issued by the insurance company.
2. Upon insurance claim or claim payment, in case the insurance company has automatic account transfer agreement with Hua Xia Bank, Hua Xia Bank automatically transfers the amount from the insurance company's account to the beneficiary account according to the payment checklist supplied by the insurance company. In absence of automatic deduction and transfer agreement, Hua Xia Bank will pay from the insurance company's account to the beneficiary according to the insurance company's instructions.

Important Information:
1. The customer shall properly keep all the receipts and agreements. If lost, report immediately at Hua Xia Bank outlets. 
2. Make sure to have sufficient balance in the deduction account ready for deductions if an auto-pay agreement is signed.

Note: This page is for reference only, part of the business to local outlets announcement with specific provisions prevail.